We're here to help

Contact Us

Reach out to our Australian-based Marketempo support team with any questions, feedback, or assistance needs. We are dedicated to providing exceptional service for all your online shopping enquiries across electronics, fashion, home, lifestyle, and more.

Support hours
7 days a week · 8:00am – 8:00pm AEST
Response time
We aim to reply to all emails within 1 business day

Customer Support

Our Australian-based support specialists are available 7 days a week to help with orders, returns, product information, and navigating the Marketempo marketplace. Whether you are browsing the Shop, exploring Electronics, Fashion, Home, or Lifestyle collections, we are here to assist.

  • Help with placing new orders and understanding product details
  • Guidance on returns, exchanges, and shipping options
  • Support with account access, preferences, and saved items

Email Us

Send your queries using this secure online form. We will reply within one business day with clear, practical support tailored to your Marketempo shopping needs.

By submitting this form, you agree that Marketempo may use your details to respond to your enquiry. For more information, please review our Privacy Policy and Cookie Policy.

Phone and live chat support

Phone Support

Call our toll-free number during business hours for immediate assistance from a trained representative. We can help with placing orders, updating delivery details, troubleshooting checkout issues, and answering product questions.

Phone
1800 000 000 (within Australia)
Business hours
Monday – Sunday, 8:00am – 8:00pm AEST

For after-hours support, please use the email form above and our team will respond as soon as we reopen.

Live Chat

Get real-time help by initiating a live chat with our responsive support team via the Marketempo site widget. Live chat is ideal for quick questions while you browse categories, compare products, or complete your purchase.

  • Click the chat widget at the bottom corner of any page
  • Connect with a specialist for guidance on products, sizing, stock levels, and more
  • Receive step-by-step support through checkout and payment

If live chat is offline, you can still leave a message and we will respond by email.

Store Location

For local pick-ups, visits, or returns, you can visit our primary Marketempo location. Please check business hours before travelling, and contact us via phone or the customer support form if you have any questions.

Address
Marketempo HQ, 123 Marketempo Way, Sydney NSW 2000, Australia
Business hours
Monday – Friday, 9:00am – 5:30pm AEST
Pick-up & returns
Available during business hours. Please bring your order confirmation and a valid ID.

On arrival, follow on-site signage to the Marketempo customer service desk for pick-ups and returns.

Request a Callback

If you prefer to speak by phone at a time that suits you, request a callback and we will get in touch at your convenience. This is ideal for detailed questions about larger orders, returns, or personalised recommendations across our curated collections.

Returns and Exchanges

Submit requests or learn more about our straightforward, customer-friendly return process. We want every Marketempo purchase across electronics, fashion, home, and lifestyle products to feel risk-free and reliable.

  • Check eligibility and timeframes for returns and exchanges
  • Arrange postal returns or in-person drop-offs at our store location
  • Discuss product issues and find the best resolution for you

For full details, please review our Terms and Conditions alongside our returns guidelines.

Start a Return or Exchange

Order Tracking

Enter your order number to check the latest status and estimated delivery date for your Marketempo purchase. Stay informed as your items move from checkout to dispatch and delivery.

Business Inquiries

For wholesale, partnership, or press enquiries, please use this dedicated form to contact our commercial team. We collaborate with brands and businesses that share Marketempo's focus on quality, variety, and a seamless shopping experience.

  • Wholesale supply for electronics, fashion, home, and lifestyle categories
  • Partnership opportunities, campaigns, and curated collections
  • Media, press, and speaking enquiries

Accessibility Assistance

Marketempo is committed to inclusivity and ensuring that all shoppers can access and enjoy our online marketplace. If you experience any barriers while using our website or need support accessing specific content, please let us know.

  • Report accessibility issues with navigation, forms, or content
  • Request information in alternative formats
  • Share suggestions to improve your experience

Feedback & Suggestions

Share your thoughts and help us improve your online shopping experience. We welcome ideas on how we can refine our layouts, recommendations, and support to better serve you.

Continue shopping with confidence

Browse our expertly curated collections knowing that responsive support, secure checkout, and a customer-friendly return process are always in place.