We collect a range of personal and usage information that enables us to deliver a secure, personalised, and efficient shopping experience on Marketempo. The types of information we collect include:
1. Account and contact information
When you create an account, subscribe to updates, or contact us, we may collect:
- Full name
- Email address
- Billing and shipping addresses
- Phone number or mobile number
- Account login details (such as username and encrypted password)
2. Order and transaction details
When you place orders for products across categories such as Electronics, Fashion, Home, or Lifestyle, we collect:
- Order history and item details
- Purchase amounts and currency
- Delivery preferences and instructions
- Refunds, returns, or warranty-related information
3. Payment information
Payments on Marketempo are processed through secure third-party payment providers. Depending on your chosen payment method, these providers may collect and process:
- Partial payment card details (such as masked card number and expiry date)
- Payment tokens or transaction identifiers
- Billing address and verification data
We do not store full payment card numbers or security codes (CVV) on our systems.
4. Preferences and profile information
To personalise your experience and recommendations, we may collect:
- Saved favourites, wishlists, or followed brands
- Product and content preferences, including preferred categories
- Communication preferences (such as email, SMS, or in-account notifications)
- Survey responses, product reviews, and feedback you choose to provide
5. Browsing activity and device information
When you visit or interact with the Site, we may automatically collect:
- IP address and approximate location (city, state, country)
- Device identifiers, browser type, and operating system
- Pages viewed, time spent, and navigation paths across the Site
- Click-throughs from emails, promotions, or third-party links
- Referrer URLs and performance diagnostics
6. Information from cookies and similar technologies
We use cookies, pixels, and similar technologies to recognise your browser, remember your preferences, and understand how visitors engage with our shop. For more detail, please refer to our dedicated Cookie Policy.
We use the information we collect for purposes that are necessary for operating our e-commerce platform, complying with legal obligations, and improving your overall experience. This includes:
1. Providing and managing our services
- Creating and managing your Marketempo account
- Processing and fulfilling orders, including payment, shipping, and returns
- Providing customer support and responding to enquiries via our Contact Us page
- Sending important transactional communications such as order confirmations, shipping updates, and service notices
2. Personalising your shopping experience
- Recommending products and categories that may interest you based on your browsing and purchase history
- Customising content, offers, and promotions displayed on the Site
- Remembering your preferences, such as saved addresses, wishlists, and recently viewed items
3. Enhancing and securing our platform
- Monitoring and analysing Site performance, user behaviour, and traffic patterns
- Detecting, investigating, and preventing fraud, abuse, or security incidents
- Maintaining the safety and integrity of our systems, accounts, and transactions
4. Marketing and communications
- Sending marketing communications about new arrivals, featured collections, and special offers where you have provided consent or we are otherwise permitted by law
- Delivering targeted advertising and measuring the effectiveness of campaigns
- Inviting you to participate in surveys, reviews, or feedback programs to improve our products and services
5. Legal, regulatory, and compliance purposes
- Complying with Australian privacy, consumer, and financial laws, including record-keeping obligations
- Responding to lawful requests from regulators, law enforcement, or courts
- Enforcing our Terms and Conditions and protecting our rights, property, and customers
Cookies and Tracking Technologies
Marketempo uses cookies and similar tracking technologies to enhance your experience, understand how our Site is used, and deliver relevant content and advertising. Cookies are small data files stored on your device when you visit our Site.
1. Types of cookies we use
- Essential cookies – required for core functionality, such as enabling secure login, managing your basket, and processing checkout.
- Performance and analytics cookies – help us understand how visitors use the Site so we can improve navigation, content, and overall performance.
- Functional cookies – remember your preferences, such as language, region, and saved details, to create a more seamless experience.
- Advertising and personalisation cookies – used to deliver relevant offers and ads, measure campaign effectiveness, and limit how often you see certain messages.
2. How we use tracking technologies
In addition to cookies, we may use pixels, tags, and scripts from trusted partners to:
- Measure traffic and engagement across our categories and product pages
- Understand how users move between devices and sessions
- Improve recommendations and user journeys on the Site
3. Managing your cookie preferences
You can manage your cookie settings through your browser controls or via our on-site consent tools, where available. Disabling certain cookies may impact your ability to use some features, such as maintaining a logged-in session or completing purchases efficiently.
For further information about our use of cookies and related technologies, please review our Cookie Policy.
We do not sell your personal information. We may share your information with carefully selected third parties where necessary to operate our e-commerce platform, fulfil your orders, comply with legal requirements, or where you have provided consent.
1. Service providers and partners
We may share personal information with third-party service providers who assist us in operating Marketempo, such as:
- Payment processors and financial institutions
- Warehousing, logistics, and delivery partners
- Customer support and communication platforms
- Fraud detection, security, and risk management providers
- Analytics, personalisation, and marketing tools
These providers are authorised to use your personal information only as necessary to provide services to us and are required to handle it in a secure and confidential manner.
2. Business transfers
If Marketempo is involved in a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred as part of that transaction. Where legally required, we will notify you and provide choices regarding your information.
3. Legal and regulatory disclosures
We may disclose personal information where we believe it is reasonably necessary to:
- Comply with applicable laws, regulations, or legal processes
- Respond to valid requests from law enforcement or government authorities
- Protect the rights, property, or safety of Marketempo, our users, or the public
4. With your consent
In some circumstances, we may share your information with third parties for purposes not described in this Privacy Policy, but only where you have provided explicit consent.
Data Security Measures
Protecting your personal information is a priority for Marketempo. We implement a combination of physical, electronic, and procedural safeguards designed to help secure your data against unauthorised access, disclosure, alteration, or destruction.
1. Technical safeguards
- Use of encryption technologies where appropriate to protect data in transit
- Network security controls, including firewalls and monitoring systems
- Access controls and authentication mechanisms to limit staff access to personal data
2. Organisational and procedural safeguards
- Internal policies and training for team members handling personal information
- Vendor due diligence to ensure service providers maintain appropriate security standards
- Data retention practices aligned with legal requirements and business needs
3. Your role in security
While we take steps to secure your data, no method of transmission or storage is completely risk-free. You can help protect your information by:
- Using a strong, unique password for your Marketempo account
- Keeping your login credentials confidential and secure
- Signing out of your account when using shared or public devices
- Contacting us promptly via Contact Us if you suspect unauthorised access to your account
Your Rights and Choices
Depending on your location and applicable law, you may have certain rights in relation to the personal information we hold about you. We are committed to helping you exercise these rights in a straightforward and transparent way.
1. Access and correction
You may request access to the personal information we hold about you and ask that any inaccurate, incomplete, or outdated information be corrected. In many cases, you can view and update your details directly in your Marketempo account settings.
2. Deletion and deactivation
You may request that we delete or de-identify certain personal information, subject to legal, regulatory, or legitimate business obligations that require us to retain specific records for a period of time.
3. Marketing preferences
You can manage your marketing and communication preferences by:
- Using the unsubscribe link provided in marketing emails
- Adjusting your notification settings within your Marketempo account, where available
- Contacting us directly using the details in the Contact Us section
Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations or important updates about your account.
4. Cookies and tracking technologies
You can use browser controls and our on-site tools to manage how cookies and similar technologies are used, as described in the Cookies and Tracking Technologies section and our Cookie Policy.
5. Contacting us about your rights
To exercise your privacy rights or to ask questions about how we handle your personal information, please contact us using the details set out in the Contact Us section below. We may need to confirm your identity before fulfilling certain requests.
Children's Privacy
Marketempo is designed for use by adults. We do not knowingly collect personal information from children under the age of 18 without appropriate parental or guardian consent.
1. Use of the Site by minors
If you are under 18 years of age, you should only use the Site with the involvement and permission of a parent or legal guardian. Orders and account registrations should be completed by, or with the clear consent of, an adult.
2. If we become aware of children's data
If we discover that personal information has been collected from a child under 18 without verifiable parental consent, we will take reasonable steps to delete such information as soon as possible.
If you believe a child under 18 has provided personal information to Marketempo without appropriate consent, please contact us using the details in the Contact Us section.
International Data Transfers
Marketempo is an Australian e-commerce platform; however, some of our service providers, systems, or support teams may be located in, or operate from, countries outside Australia. This means your personal information may be transferred to, stored in, or accessed from jurisdictions that have different data protection laws to those in Australia.
1. How we protect transfers
When we transfer personal information internationally, we take steps designed to ensure it is protected in line with this Privacy Policy and applicable law. These steps may include:
- Using contractual safeguards that require overseas recipients to protect personal information
- Limiting access to personal data to what is necessary for the relevant services
- Regularly reviewing the security practices of our service providers
2. Accessing the Site from outside Australia
If you access or use the Site from outside Australia, you acknowledge that your information may be processed and stored in Australia and other countries where our partners and service providers operate. By using the Site, you consent to such international transfers, subject to the safeguards described in this Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how Marketempo handles your personal information, you can contact our privacy team using the details below.
If you are not satisfied with our response to a privacy-related concern, you may have the right to contact your local data protection authority or privacy regulator. In Australia, this is the Office of the Australian Information Commissioner (OAIC).
This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or the features of our shop. We encourage you to review it periodically for the latest information on our privacy practices.